Kay Jewelers, located at 8130 Transit Rd, Williamsville, NY 14221-2806, operates in Erie County and specializes in engagement ring creation and fine jewelry services. With a commitment to providing a superior shopping experience, Kay Jewelers boasts a knowledgeable staff who assist customers in selecting the perfect engagement rings, with options for custom and special orders. Their comprehensive services also include jewelry maintenance, repair, and appraisals, ensuring that cherished pieces remain beautiful over time.

Customers have shared a range of experiences, reflecting both the quality of service and areas for improvement. Positive reviews highlight attentive staff and quality craftsmanship, with many customers expressing satisfaction with their engagement ring purchases. However, there are notable concerns regarding upselling practices and inconsistent customer service experiences, particularly relating to repairs and warranty issues.

Overall Sentiment from Online Customer Reviews:
Positive: 64%
Neutral: 14%
Negative: 22%

Operating Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Staff members mentioned include Jerard and MaryAnn.

Best Review:
Timothy praised the jewelry store for its service and product quality, noting his satisfaction with the engagement rings he purchased over the past year.

Worst Review:
Amanda expressed disappointment regarding her experience at Kay Jewelers, emphasizing poor customer service and the lack of assistance with a jewelry repair, leading her to question the store's reliability.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.