Andrews Jewelers, located at 4715 Transit Rd, Williamsville, NY 14221, is known for its exceptional engagement ring creation and customer service. With a range of services that include custom jewelry design, jewelry repair, and various financing options, this jeweler has established itself in Erie County as a premier destination for couples seeking to mark their special moments. The store's owner, Andrew Moquin, and his knowledgeable staff, including helpful associates like Erica, Gina, and Sarah, are praised for their friendly and professional service. The team is dedicated to providing personalized attention, guiding customers through their choices, and ensuring satisfaction with each piece created.

Overall sentiment from online customer reviews:
- Positive: 70%
- Neutral: 20%
- Negative: 10%

Positive reviews highlight the staff's expertise and willingness to assist customers in creating the perfect engagement ring, with many noting the extensive selection and the attention to detail provided throughout the process. However, some negative feedback focuses on instances of perceived unprofessionalism and issues regarding communication.

Best Review:
Joy expressed a highly positive experience at Andrews Jewelers, praising the staff’s professionalism and their ability to guide customers through the overwhelming options available. She noted the comprehensive assistance provided during the replacement of her wedding ring, leading to a satisfying and timely result.

Worst Review:
Keegan reported a disappointing interaction, detailing how his engagement surprise was affected by the store's communication errors. He felt the service was lacking and criticized the owner's dismissive attitude when addressing the situation, resulting in his decision to take his business elsewhere.

| Opening Hours |
|---------------------|
| Monday: 10 AM - 7 PM|
| Tuesday: 10 AM - 7 PM|
| Wednesday: 10 AM - 7 PM|
| Thursday: 10 AM - 7 PM|
| Friday: 10 AM - 8 PM |
| Saturday: 11 AM - 6 PM|
| Sunday: Closed |

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.