Art's Watch and Jewelry, located at 4730 Village Plaza Loop, Suite 118, Eugene, OR 97401, offers exceptional service in jewelry and watch repair, with a particular focus on engagement ring creation. With over 35 years of experience in jewelry repairs and over 25 years specializing in watch repairs, the store is well-regarded in Lane County for its craftsmanship and customer service.
The shop is operated by knowledgeable staff members, including John Tibbetts and Herman Cortez, who are noted for their personalized assistance and expertise. Reviews reflect a positive atmosphere, emphasizing prompt, friendly service and high-quality workmanship. Customers appreciate that the store provides custom engagement ring work, resizing, and repairs, often completed on the spot without lengthy wait times.
Operating hours are as follows:
| Day | Time |
|-----------|---------------------|
| Monday | 10:00 AM - 4:00 PM |
| Tuesday | 10:00 AM - 4:00 PM |
| Wednesday | 10:00 AM - 4:00 PM |
| Thursday | 10:00 AM - 4:00 PM |
| Friday | 10:00 AM - 4:00 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |
During the review period, a total of 258 reviews were analyzed.
Overall Sentiment from Online Customer Reviews:
- Positive: 90%
- Neutral: 7%
- Negative: 3%
Best Review:
Megan highlighted the speedy battery replacement service, noting it was done in under five minutes, and praised the friendly demeanor of the staff, making her feel welcomed.
Worst Review:
Chris expressed disappointment with the service regarding a crystal replacement, stating that the repair was not guaranteed and resulted in further issues with his watch.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 93.5%
Total Customer Feedback Reviewed: 258
Store Phone Number: 5416892481