Goldworks Jewelry Art Studio, located at 169 E Broadway, Eugene, OR 97401, is a custom jewelry design studio renowned for its expertise in engagement ring creation. With a rich history since its establishment in 1975, Goldworks specializes in on-site design, casting, stone setting, and repair services, making it an excellent choice for those seeking personalized engagement rings. The team, led by skilled artisans, is praised for their artistic vision and attention to detail, delivering unique, one-of-a-kind pieces that often exceed customer expectations.

Customer feedback from 16 reviews indicates a generally positive sentiment towards the services offered at Goldworks. Many customers commend the craftsmanship and the collaborative approach of the staff, particularly highlighting their experiences with custom designs and repairs. The atmosphere in the shop is often described as warm and welcoming, with friendly interactions noted amid the presence of adorable shop dogs.

However, some negative reviews point to a disconnect between customer expectations and the final product received. Issues have been documented regarding delays in service and miscommunication about custom specifications. Despite this, overall, the sentiment can be summarized as follows:

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

**Opening Hours:**
- Tuesday: 11 AM - 5:30 PM
- Wednesday: 11 AM - 5:30 PM
- Thursday: 11 AM - 5:30 PM
- Friday: 11 AM - 5:30 PM
- Saturday: 11 AM - 5:30 PM
- Sunday: Closed
- Monday: Closed

**Staff Members:**
Erin (noted artisan)

Best Review: One customer praised the exceptional service provided by the team, noting that the custom wedding bands designed were executed flawlessly, highlighting the great value for the quality received.

Worst Review: Another customer expressed disappointment due to significant miscommunication regarding a custom piece that did not match the agreed-upon design and style, leading to frustration over the time taken and the overall experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.