Marelli's Estate Jewelry and Coin, located at 3865 W. 11th Ave, Eugene, OR 97402, is highly regarded for its engagement ring creation and personalized jewelry services. The jewelry store specializes in buying and selling coins, diamonds, and custom-made jewelry, ensuring a wide selection for customers. The team, including owners Mike and Colleen, is noted for their friendly and knowledgeable customer service, making them a trusted choice in Lane County.
The store has received a total of 24 reviews, with a predominant positive sentiment surrounding the staff's expertise and the quality of their service. However, a few negative experiences were highlighted regarding inaccurate appraisals.
Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%
Positive reviews commend the shop for its extensive selection, great prices, and welcoming atmosphere. Customers often express appreciation for the owner's willingness to share knowledge and help during the selection process. Conversely, negative feedback includes concerns about specific disputes over appraisals and customer service experiences.
Best Review: John praised the store for equitable transactions and the helpfulness of the owners, always ensuring he finds what he needs.
Worst Review: Craig expressed dissatisfaction over being misinformed about a diamond appraisal, which led him to seek a second opinion from another jeweler.
Operating Hours:
- Monday: Closed
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed
Staff members mentioned include owners Mike and Colleen.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 24
Store Phone Number: 5415054409