Harry Ritchie's Jewelers, located at 260 Valley River Center, Eugene, OR 97401, is a reputable destination for those looking to create beautiful engagement rings and other fine jewelry. With a strong focus on customer service, the store boasts a welcoming atmosphere and knowledgeable staff ready to assist with a variety of jewelry needs, including personalized engagement ring designs.

The store operates in Lane County and offers extensive services such as jewelry repair and custom ring creation. Customers often praise the friendly and helpful nature of the staff, including notable mentions of team members like Jessica and Alan, who are frequently acknowledged for their expertise and customer-centric approach.

However, some reviews express concerns about inconsistent service experiences, particularly regarding order fulfillment times and pricing transparency. Overall, the store has received 224 reviews, indicating a well-established presence in the area.

Overall Sentiment from Online Customer Reviews:
Positive: 74%
Neutral: 18%
Negative: 8%

Customers generally appreciate the quality of the jewelry and the attentive service, while others have highlighted areas for improvement in communication.

Best Review:
Kim commended the staff for their exceptional service, especially Jessica, who helped him and his wife find the perfect piece while noting the store’s welcoming environment.

Worst Review:
Yolanda expressed frustration with the customer service after her wedding band sizing experience, feeling that the staff was rude and lacked understanding in resolving her concerns.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff members mentioned: Jessica, Alan