Kay Jewelers, located at 259 Valley River Center, Eugene, OR 97401-2176, specializes in engagement ring creation and offers a wide range of jewelry services. Customers can enjoy personalized assistance in designing custom engagement rings, with consultations from knowledgeable staff who prioritize customer satisfaction. The store provides various services, including jewelry maintenance and repair, diamond upgrades, gold exchange, and appraisals, ensuring a comprehensive experience for clients looking for significant pieces.

Operating in Lane County, Kay Jewelers is open during regular hours:

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Customer reviews indicate a mixed response atmosphere, with an overall sentiment breakdown of approximately 65% Positive, 25% Neutral, and 10% Negative.

Overall Sentiment from Online Customer Reviews:
Positive sentiments reflect praise for the attentive and knowledgeable staff, with many customers appreciating their ability to assist in selecting the perfect engagement ring. However, some negative feedback highlights issues with service delays and unmet expectations regarding resizing and product quality.

Best Review:
Amber commended the staff for their exceptional service and noted the high quality of merchandise and helpful guidance received during her visits.

Worst Review:
Brett expressed frustration over a miscommunication regarding resizing his wedding band, feeling let down by the staff’s inconsistent policies and lack of customer care.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.