Boccardo Jewelers, located at 201 Jefferson Ave, Scranton, PA 18503, is a family-owned jewelry store with a rich history dating back to 1938. Specializing in diamond engagement rings, watches, and custom jewelry work, this jeweler prides itself on providing personalized service and a unique shopping experience. The store is known for its impressive selection of unique rings and the ability to create custom designs, making it a popular choice for couples looking for the perfect engagement ring.
The store operates with the following hours:
- Monday: 10 AM - 6 PM
- Tuesday: 10 AM - 5 PM
- Wednesday: 10 AM - 5 PM
- Thursday: 10 AM - 7 PM
- Friday: 10 AM - 5 PM
- Saturday: 10 AM - 5 PM
- Sunday: Closed
The staff, including members of the Boccardo family, are often complimented for their helpfulness, knowledge, and attention to customer needs, focusing on ensuring that clients feel valued and understood.
Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%
Despite a solid number of positive reviews appreciating the attentive service and beautiful selection, some customers have reported issues with pricing and customer service, where they felt the quality didn't match the costs.
Best Review:
A reviewer highlighted the exceptional personal service provided by the staff, particularly mentioning how attentive and accommodating they were when helping select a watch and custom ring design.
Worst Review:
Another customer expressed dissatisfaction with the service, describing an experience where they felt patronized and encountered significant issues with product quality after a repair, leading to a negative impression of the store's customer care.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff Members: Members of the Boccardo family are mentioned among the staff, contributing to its personalized service.
Positivity Score: 72.5%
Total Customer Feedback Reviewed: 42
Store Phone Number: 5703449021