Zales Jewelers is located at 718 Rte 6 Scranton Carbondale Hwy, Scranton, PA 18508, and can be reached at (570) 969-6096. Operating in Lackawanna County, Zales specializes in engagement ring creation, offering a range of services that include custom jewelry design, repair services, and jewelry cleaning. Customers have praised the knowledgeable and friendly staff, with particular recognition for team members like Mary Kate and Stepha, who have been noted for their exceptional service in helping clients choose the perfect engagement ring.

While the majority of reviews reflect a positive sentiment highlighting the attentive service and quality of products, some customers have expressed dissatisfaction with the customer service experience, citing issues such as longer wait times for custom orders and complaints regarding delays in ring availability.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Zales Jewelers has garnered a total of 61 reviews, reflecting a generally favorable atmosphere with some areas for improvement.

Best Review: Connie Hedrick describes the staff as fantastic, emphasizing their commitment to customer care and the welcoming environment of the store.

Worst Review: Sergio Vasquez expressed frustration over a custom ring order, feeling misled about the timeline for its completion and ultimately being let down by the service.

Operating Hours:
- Friday: 11:00 AM - 8:00 PM
- Saturday: 11:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM

Staff mentioned: Mary Kate, Stepha

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.