Kay Jewelers Viewmont Mall, Scranton, PA
Kay Jewelers, located at 64 Viewmont Mall, Scranton, PA 18508-1364, operates in Lackawanna County and is celebrated for its engagement ring creation services. With a phone number of (570) 347-6015, this jeweler offers a range of services, including custom orders, jewelry maintenance and repair, diamond upgrades, and appraisals. The store focuses on providing a superior shopping experience, featuring knowledgeable staff ready to assist customers in choosing the perfect engagement ring.
With a total of 175 reviews analyzed, the overall sentiment from online customer reviews reveals a balanced atmosphere for this jeweler. The sentiment scores are as follows: Positive 70%, Neutral 15%, and Negative 15%.
Positive reviews commend the exceptional customer service provided by staff members like Tammy, Latchmi, and Marina. Customers frequently highlight a supportive environment where knowledgeable associates guide them through the selection and creation of engagement rings. The staff’s attentiveness and professionalism enhance the experience of purchasing meaningful jewelry.
Negative reviews, on the other hand, express dissatisfaction with specific experiences, such as delays and perceived rudeness from some staff members. Some users reported issues with lost items during service, which impacted their trust in the store.
Best Review: A customer named Phil praised the attentive and knowledgeable service from staff, expressing gratitude for their help in selecting the perfect engagement ring.
Worst Review: Jillian described a deeply disappointing experience in which she lost her engagement ring due to mishandling during a routine sizing adjustment, expressing frustration with the store's lack of attention to detail.
**Opening Hours:**
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 6:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 11:00 AM - 8:00 PM
- Saturday: 11:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
Staff members recognized include Tammy, Latchmi, and Marina.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
