Ross Jewelers, located at 211 N Washington Ave, Scranton, PA 18503, is a family-owned establishment with over 50 years of combined experience, specializing in engagement ring creation and comprehensive jewelry services in Lackawanna County. With a focus on personalized service, the store is praised for its knowledgeable staff, led by Chris Ross, who is well-regarded for his professionalism and commitment to customer satisfaction. Ross Jewelers offers a range of services, including jewelry and watch repair, and presents a selection of custom and classic jewelry options, ensuring that every customer finds something unique for their special occasion.

The store has received a total of 25 reviews, reflecting a generally positive reception among customers.

Overall Sentiment from Online Customer Reviews:
- Positive: 82%
- Neutral: 12%
- Negative: 6%

The majority of reviews highlight the friendly and attentive service, as well as the quality of the jewelry. Customers frequently note the store’s welcoming atmosphere and the expertise offered by the staff. However, there are isolated instances of negative feedback regarding phone etiquette and service timing.

Best Review:
Joe S. commended Ross Jewelers for their personalized service and high-quality products, emphasizing the reasonable pricing and overall positive shopping experience.

Worst Review:
Lisa G. expressed dissatisfaction with her earlier experiences, citing issues with rude communication and service at the store.

Hours of Operation:
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed

Staff:
- Chris Ross

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.