Fast-Fix Jewelry and Watch Repairs located at 320 W 5th Ave #350, Anchorage, AK 99501, offers a wide array of services specializing in engagement ring creation and repair. The store prides itself on fast and trusted jewelry and watch repair, providing services such as resizing rings, fixing broken necklaces, repairing prongs, and replacing lost or missing diamonds. The knowledgeable staff, led by the owner Dan Eisman, is committed to exceptional customer service and timely repairs. Estimates are provided for free, and many repairs can often be completed while customers shop.
The store has received a total of 112 reviews from various platforms. Many positive comments highlight the friendly and efficient service provided, with customers often praising the quick turnaround for engagement rings and other jewelry repairs. However, some reviews note issues with communication and delays in service, which has caused frustration among a small number of patrons.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
Best Review:
A customer emphasized the extraordinary service and quick turnaround when needing a ring resized, noting that the work exceeded their expectations and was completed in under four hours.
Worst Review:
One reviewer expressed significant dissatisfaction with the communication after dropping off a wedding band for repair, recounting a frustrating experience with unfulfilled promises regarding the repair timeline.
**Operating Hours:**
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 7:00 PM
- Saturday: 11:00 AM - 7:00 PM
- Sunday: 11:00 AM - 6:00 PM
**Staff Members:**
- Dan Eisman (Owner)
- Jay Diorec (Senior Jeweler)
- Kaylee Kline (Sales Associate, Watch Repair)
- Jeff Norberg (Sales Associate)
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 112
Store Phone Number: (907) 278-3278