Gold Smith Jewelers is a family-owned jewelry store located at 5500 Old Cheney Rd, Suite 18, Lincoln, NE 68516. Known for its commitment to providing quality service, Gold Smith Jewelers has been serving Lincoln and the surrounding areas since 1983. This intimate jewelry boutique specializes in engagement ring creation, offering a diverse range of services from custom designs to intricate repairs. The knowledgeable staff at Gold Smith Jewelers, including owners Doug and Mary, are dedicated to understanding each customer's needs to help create the perfect engagement ring.

The store operates within Lancaster County and boasts a variety of positive reviews, with customers praising the personalized service, quality craftsmanship, and welcoming atmosphere. However, some feedback indicates dissatisfaction related to customer service experiences in individual cases.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Positive reviews highlight the attentive and friendly service that Doug and Mary provide, with many customers expressing their trust in their expertise. The ability to create custom pieces and the excellent quality of repairs have been particularly appreciated.

Negative reviews typically center around isolated incidents, often involving perceived rudeness or miscommunication.

Best Review: Sara commended the personable service and quality work, noting that Gold Smith Jewelers has it all for jewelry repairs and purchases.

Worst Review: A customer named Nancy shared an experience of being treated rudely by one of the owners, feeling insulted during their visit.

Operating Hours:
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
- Monday: Closed
- Tuesday: Closed

Staff:
- Doug Brobst
- Mary Brobst

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.