Kay Jewelers in Lincoln, NE, located at 6100 O Street, Unit 412, is a prominent destination for those seeking engagement rings and fine jewelry. The store operates in Lancaster County and offers a variety of services including custom engagement ring creation, jewelry maintenance and repair, diamond upgrades, and appraisal services. Customers can enjoy a personal shopping experience guided by knowledgeable staff who are committed to helping find the perfect piece for any occasion.

The store is known for its upbeat atmosphere and attentive service, with numerous reviews highlighting the friendliness and professionalism of associates. Noteworthy staff members include Devon, Mya, and Jay, who have received positive recognition for their customer care. However, some reviews do indicate past dissatisfaction with service quality and product reliability, reflecting a mixed experience for clientele.

Operating hours are as follows:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 25%
Negative: 20%

Best Review: A customer named Bekah praised the staff for their friendly service and thorough assistance in selecting jewelry, emphasizing their dedication to customer satisfaction.

Worst Review: Genevieve recounted an unsettling experience where issues with warranty tracking and jewelry repairs led to significant frustration, highlighting a lack of helpfulness in resolving the matter.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.