Zales Jewelers, located in the Gateway Mall at 159 Gateway Mall, Suite 84, Lincoln, NE 68505, is a notable destination for those seeking exquisite engagement ring creation services. The store can be reached at (402) 466-1949. Known for its extensive jewelry offerings, Zales provides various services, including custom jewelry design, ring resizing, and repair services. The knowledgeable staff is dedicated to helping customers create personalized pieces that embody their unique vision.

In Lincoln County, Zales has garnered attention for its commitment to quality, but customer reviews reveal a mixed sentiment. Overall, over 75 customer reviews have been examined, revealing a balance of experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 15%
Negative: 25%

Positive reviews often highlight the friendly and helpful nature of the staff, with customers appreciating their expertise and willingness to assist during the engagement ring selection process. Many commend the impeccable customer service provided by representatives, making the ring creation experience enjoyable and stress-free.

Conversely, the negative reviews point to inconsistent customer service, with some customers reporting experiences of rudeness or pressure during their visits. Issues with product quality and after-sales support have also been noted by a portion of the clientele.

Best Review:
A customer named Michael praised the staff for their friendliness and helpfulness during the process of ring design, noting their exceptional support in navigating the options available.

Worst Review:
Jen shared a disappointing experience where she encountered rude staff members and a lack of attentiveness, which overshadowed her overall visit.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Opening Hours |
|----------------------|
| Saturday 10:00 AM - 8:00 PM |
| Sunday 12:00 PM - 6:00 PM |
| Monday 11:00 AM - 8:00 PM |
| Tuesday 11:00 AM - 8:00 PM |
| Wednesday 11:00 AM - 8:00 PM |
| Thursday 11:00 AM - 8:00 PM |
| Friday 10:00 AM - 8:00 PM |

Staff members mentioned include Naomi, Brooke, Nora, and Kellie.