Golden Jewelry Design & Repair, located at 216 Lakewood Center Mall, Lakewood, CA 90712, operates in Los Angeles County. This store specializes in engagement ring creation and offers various jewelry repair services. Noteworthy is the range of customization options available for engagement rings, allowing customers to craft personalized pieces that suit their preferences. Customers have mentioned that the staff, often noted for their Russian background, can be either efficient or somewhat brusque in their interactions, which adds to the mixed atmosphere of customer service.

The store has received a total of 19 reviews. Positive feedback highlights that some customers appreciate the quality of work provided, particularly for repairs and custom engagement rings. Others have mentioned quick service times and a professional approach from certain staff members.

However, negative reviews frequently point out unprofessional behavior, with several customers expressing dissatisfaction regarding customer service experiences. Some reviews mention rude interactions and a feeling of being undervalued as a customer, indicating a need for improvement in service quality.

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 15%
Negative: 45%

Best Review:
A customer named Serenity praised the efficient battery replacement service for her watches and expressed gratitude for the stunning restoration of a more expensive timepiece, emphasizing the quick turnaround and satisfaction with the repair quality.

Worst Review:
Lori recounted a frustrating experience regarding a warranty issue with a watch battery replacement, highlighting the unprofessional behavior of the owner, which left her feeling threatened and unsatisfied.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

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Staff Members: Not specified.