Kay Jewelers, located at 33 Lakewood Center Mall, Lakewood, CA 90712, is a jewelry store renowned for its exceptional engagement ring creation and a wide array of other fine jewelry. With a phone number of (562) 633-7141, this store operates in Los Angeles County and strives to deliver a superior shopping experience. The knowledgeable staff provides a variety of services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, and financing options, ensuring customers find the perfect piece for their special occasions.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Customer reviews highlight a blend of experiences, with many praising the staff's attentiveness and customer service, particularly noting the helpfulness of individuals like Teresa and Jennifer. However, some negative feedback reflects frustrations regarding long wait times for repairs and inconsistent quality of service.

Best Review:
Gena appreciated the fantastic service received while looking for wedding bands, noting the staff’s patience and willingness to help find options within their budget.

Worst Review:
Marlene expressed disappointment with an associate's attitude when she and her fiancé sought assistance with their budget, feeling rushed and undervalued during their visit.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members Mentioned: Teresa, Jennifer
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.