Royal Jewelers, located at 357 Lakewood Center Mall, Lakewood, CA 90712, is a notable destination for couples seeking to create stunning engagement rings. With a solid reputation in the gem community, this jeweler specializes in crafting custom bridal jewelry tailored to individual preferences. Many customers commend the attentive service provided by staff members such as Joe, Oscar, and Dawn, highlighting their genuine approach and willingness to accommodate unique requests.
Operating within Los Angeles County, Royal Jewelers offers a variety of services, including watch repairs, jewelry cleaning, and custom designs, making it a versatile choice for various jewelry needs. The store's atmosphere fosters a family-like connection, further enhancing the customer experience.
Operating hours:
- Monday to Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
Overall Sentiment from Online Customer Reviews:
Out of 35 reviews, the sentiment is predominantly positive. Approximately 80% of reviews reflect a favorable view of the jeweler's services, with appreciative comments about the quality and pricing. Around 10% show neutral sentiment, while 10% of reviews express dissatisfaction related to miscommunication regarding repairs.
Best Review:
Ashley praises the outstanding service received from Joe and Oscar, noting their dedication to ensuring complete satisfaction with the jewelry selection and commendable pricing.
Worst Review:
Adrian recounts a frustrating experience where staff completed unauthorized repairs on a watch, resulting in an unprofessional exchange regarding unagreed costs, leaving him dissatisfied with the service.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 35