HomeStore LocatorCALakewoodZales Jewelers - Lakewood Center Mall
70% Score | Zales Jewelers - Lakewood Center Mall, Lakewood, CA

Zales Jewelers, located at 500 Lakewood Center Mall, Lakewood, CA 90712, is a notable destination for those seeking quality engagement rings and exceptional jewelry services in Los Angeles County. Known for their wide selection of diamond and precious jewelry, Zales specializes in crafting custom engagement rings tailored to individual preferences. The knowledgeable staff, including standout associates like Kim, Emma, and Marisol, are recognized for their exceptional customer service, helping customers find the perfect piece while staying within budget.

Customers have reported a mix of experiences at this location, with an overall positive sentiment regarding the helpfulness and expertise of the staff. However, there are several negative reviews that highlight issues with sizing, repair services, and inconsistent customer service experiences, particularly involving wait times and follow-ups.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

The store operates under regular hours, making it convenient for customers to visit for quality service.

| Day | Hours |
|-----------|--------------------|
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |

Staff Members: Kim, Emma, Marisol

Best Review: One customer commended Kim for her exceptional service, highlighting how she patiently helped them find the perfect engagement ring and provided valuable insights into the selection process.

Worst Review: Another review emphasized a frustrating experience with the manager regarding a repair, where the customer felt dismissed and dissatisfied with the handling of their concerns.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 70%
Total Customer Feedback Reviewed: 163

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Zales Jewelers - Lakewood Center Mall
Zales Jewelers - Lakewood Center Mall
70%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Zales Jewelers - Lakewood Center Mall
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