Zales Jewelers, located at 500 Lakewood Center Mall, Lakewood, CA 90712, is a notable destination for those seeking quality engagement rings and exceptional jewelry services in Los Angeles County. Known for their wide selection of diamond and precious jewelry, Zales specializes in crafting custom engagement rings tailored to individual preferences. The knowledgeable staff, including standout associates like Kim, Emma, and Marisol, are recognized for their exceptional customer service, helping customers find the perfect piece while staying within budget.

Customers have reported a mix of experiences at this location, with an overall positive sentiment regarding the helpfulness and expertise of the staff. However, there are several negative reviews that highlight issues with sizing, repair services, and inconsistent customer service experiences, particularly involving wait times and follow-ups.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

The store operates under regular hours, making it convenient for customers to visit for quality service.

| Day | Hours |
|-----------|--------------------|
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |

Staff Members: Kim, Emma, Marisol

Best Review: One customer commended Kim for her exceptional service, highlighting how she patiently helped them find the perfect engagement ring and provided valuable insights into the selection process.

Worst Review: Another review emphasized a frustrating experience with the manager regarding a repair, where the customer felt dismissed and dissatisfied with the handling of their concerns.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.