Grogan Jewelers by Lon, located at 1800 Galleria Blvd Ste 1300, Franklin, TN 37067, is an esteemed jewelry store renowned for its exceptional engagement ring creation and outstanding customer service. With a remarkable history spanning over 105 years, this family-owned business prides itself on offering high-quality merchandise and personalized assistance for customers seeking meaningful pieces. The knowledgeable staff, including Rob and experienced diamond consultants, ensure a seamless process in designing custom engagement rings that reflect each couple's unique love story.

The store operates in Williamson County and offers various services, including custom jewelry design, jewelry repair, and a selection of fine watches. With a commitment to customer satisfaction, Grogan Jewelers fosters a welcoming atmosphere free from pressure, allowing individuals to explore options comfortably.

Reviews indicate a generally positive sentiment, with 348 reviews considered for this summary. Customers frequently commend the staff's professionalism and the quality of the jewelry. However, some negative feedback highlights experiences of longer wait times and less attentive service during peak hours.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review: One customer praised the extensive assistance from Rob and Davis in securing a timely watch gift, expressing satisfaction with their patience and exceptional service.

Worst Review: A reviewer expressed disappointment over feeling ignored during their visit, noting that they waited significantly longer than others who arrived after them, leading to a negative impression.

Operating Hours:
- Tuesday: 11:00 AM - 6:30 PM
- Wednesday: 11:00 AM - 6:30 PM
- Thursday: 11:00 AM - 6:30 PM
- Friday: 11:00 AM - 7:00 PM
- Saturday: 10:00 AM - 7:00 PM
- Sunday: Closed
- Monday: Closed

Staff Members Mentioned: Rob, Davis