Whitley Jewelers, located at 2207 Hillsboro Rd, Franklin, TN 37069, is a well-regarded jewelry store specializing in engagement ring creation and repair services. Known for their extensive inventory of diamonds and their custom design services, Whitley Jewelers has built a solid reputation in Williamson County. Their skilled staff, including owner Guy Whitley, is committed to providing excellent customer service and craftsmanship.

Operating hours are as follows:
- Monday: 9 AM - 5:30 PM
- Tuesday: 9 AM - 5:30 PM
- Wednesday: 9 AM - 5:30 PM
- Thursday: 9 AM - 5:30 PM
- Friday: 9 AM - 5:30 PM
- Saturday: Closed
- Sunday: Closed

Reviews indicate a mix of experiences, with the store collecting a total of 41 reviews. Many customers highlight their excellent customer service and know-how, appreciating the atmosphere and craftsmanship. However, there are also reports of dissatisfaction regarding communication and repair services.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Best Review:
Regina praised Whitley Jewelers for their long-standing relationship and exceptional service in custom jewelry design, particularly during a timely engagement ring setting.

Worst Review:
Ashley expressed disappointment regarding a jewelry repair, feeling misled after the chain broke shortly after being fixed, indicating a lack of support from the store in rectifying the issue.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.