Kay Jewelers at CoolSprings Galleria in Franklin, TN, is a well-regarded destination for those looking to create the perfect engagement ring. Located at 1800 Galleria Blvd, Suite 1476, the store offers a wide array of services, including custom and special order jewelry, diamond upgrades, and appraisal services. Customers appreciate the knowledgeable staff who are dedicated to providing a superior shopping experience. The store is known for its extensive selection of engagement rings and personalized jewelry to fit every preference.

Operating in Williamson County, this location has received a total of 43 reviews, with customers frequently mentioning the quality of service. Many highlight their experiences with specific staff members, including Jason, who has been noted for his exceptional assistance.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

Positive reviews often commend the friendly and helpful staff, as well as the quality of the jewelry. Customers have appreciated the attentive service, making their shopping experience memorable. In contrast, negative reviews point to issues such as inconsistent opening times and perceived pushiness from some employees.

Best Review:
Randy & Brandy emphasize the great prices and quality of jewelry, reflecting a positive shopping experience that stands out.

Worst Review:
GiGi expresses dissatisfaction, stating they would not recommend this location due to a negative interaction with staff, indicating a lack of welcome upon their visit.

Store Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Mentioned:
- Jason

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.