Walton's Antique and Estate Jewelry, located at 410 Main St, Franklin, TN 37064, is a well-respected jeweler in Williamson County specializing in the creation of exquisite engagement rings. Founded by Melba Walton in 1974, the family-owned business has cultivated a reputation for exceptional service and a stunning selection of antique, estate, and custom fine jewelry.

The store has garnered a considerable number of reviews, totaling 155, demonstrating a solid presence within the community. Reviewers frequently praise the knowledgeable and friendly staff, including owners Mike Walton and Julie Walton Garland, for their dedication to customer satisfaction. Many customers highlight the studio's ability to create bespoke engagement rings tailored to personal tastes, as well as the welcoming and respectful atmosphere during the shopping process.

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews is predominantly positive. Approximately 85% of the reviews reflect positive experiences, 10% neutral, and 5% negative sentiments.

Positive reviews emphasize the excellent customer service, unique antique jewelry selection, and the personalized approach taken by the staff, who are described as helpful and accommodating. Many customers appreciate the staff's expertise in jewelry history and design, creating a comforting and enjoyable shopping experience.

Negative reviews, while limited, mention instances of disappointment regarding specific customization requests and the occasionally cramped store space.

Best Review: Mark highlighted the jeweler's ability to create a custom engagement ring that met his exact specifications, praising the accommodating and welcoming nature of the staff.

Worst Review: Jessie expressed disappointment in her experience when seeking a custom piece, feeling that the service did not meet her expectations and indicating a lack of knowledge from the staff during her visit.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Hours of Operation |
|-------------------------|
| Tuesday: 10:00 AM - 5:00 PM |
| Wednesday: 10:00 AM - 5:00 PM |
| Thursday: 10:00 AM - 5:00 PM |
| Friday: 10:00 AM - 5:00 PM |
| Saturday: 10:00 AM - 5:00 PM |
| Sunday: Closed |
| Monday: Closed |

Staff members mentioned include Mike Walton and Julie Walton Garland.