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75% Score | Zales Jewelers - Coolsprings Galeria in Franklin TN

Zales Jewelers, located in the CoolSprings Galleria at 1800 Galleria Blvd., Suite 2480, Franklin, TN 37067, offers a wide variety of engagement ring options and exceptional customer service. With a focus on quality and craftsmanship, Zales has established itself as a favorite among those seeking unique engagement rings. The store features knowledgeable staff members, such as Gini, who is frequently praised for her helpfulness and expertise. Alongside engagement rings, Zales also provides custom jewelry, repairs, cleaning services, and allows customers to trade in their diamond jewelry for upgrades.

In the review analysis, a total of 153 customer reviews were examined. Customers generally appreciate the service quality, highlighting how employees, particularly Gini and Nikki, are friendly, patient, and knowledgeable. Additionally, many reviews indicate satisfaction with the ring selection and repair services. However, some negative feedback has been recorded regarding customer service experiences, particularly relating to delays and communication issues.

Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Best Review: Amy praised the friendly service received at Zales while purchasing wedding bands, noting the staff's knowledge and approachability.
Worst Review: Debbie expressed frustration over poor customer service regarding an exchange, feeling that the store was unhelpful and unaccommodating.

Staff Members:
- Gini
- Nikki

Hours of Operation:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 75%
Total Customer Feedback Reviewed: 153

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Read our full review of all Zales Jewelers locations here
Zales Jewelers - Coolsprings Galeria
Zales Jewelers - Coolsprings Galeria
75%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Zales Jewelers - Coolsprings Galeria
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