Zales Jewelers, located in the CoolSprings Galleria at 1800 Galleria Blvd., Suite 2480, Franklin, TN 37067, offers a wide variety of engagement ring options and exceptional customer service. With a focus on quality and craftsmanship, Zales has established itself as a favorite among those seeking unique engagement rings. The store features knowledgeable staff members, such as Gini, who is frequently praised for her helpfulness and expertise. Alongside engagement rings, Zales also provides custom jewelry, repairs, cleaning services, and allows customers to trade in their diamond jewelry for upgrades.

In the review analysis, a total of 153 customer reviews were examined. Customers generally appreciate the service quality, highlighting how employees, particularly Gini and Nikki, are friendly, patient, and knowledgeable. Additionally, many reviews indicate satisfaction with the ring selection and repair services. However, some negative feedback has been recorded regarding customer service experiences, particularly relating to delays and communication issues.

Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Best Review: Amy praised the friendly service received at Zales while purchasing wedding bands, noting the staff's knowledge and approachability.
Worst Review: Debbie expressed frustration over poor customer service regarding an exchange, feeling that the store was unhelpful and unaccommodating.

Staff Members:
- Gini
- Nikki

Hours of Operation:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.