Hampton Roads Gold Exchange, located at 1160 Big Bethel Rd, Hampton, VA, operates in the jewelry and pawn shop industry, emphasizing engagement ring creation and gold buying services. With a notable reputation in Hampton County, the store is recognized as a premier destination for individuals seeking to buy, sell, or trade valuables such as broken or unwanted jewelry, gold, platinum, silver, and coins.

Customer reviews indicate a mixed response towards their services, particularly in engagement ring offerings. Reviewers praised the store for its fair pricing and knowledgeable staff, who are both respectful and willing to assist with various customer needs. The store reportedly pays top dollar for items, making it a popular choice among locals seeking value.

However, some customers expressed dissatisfaction regarding specific policy implementations, particularly concerning cash loans and the value assessment of certain items. This inconsistency has resulted in confusion among patrons and a few negative experiences highlighted the need for clearer communication regarding service limits.

Overall Sentiment from Online Customer Reviews:
Positive Sentiment: 75%
Neutral Sentiment: 15%
Negative Sentiment: 10%

Operating Hours:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

Staff members noted in reviews include Ed and Charles.

Best Review: A customer praised the store for providing great deals on wedding rings and lauded the friendly, down-to-earth treatment from the staff.

Worst Review: One reviewer reported a negative experience involving miscommunication about cash loans, feeling frustrated that their expectations were not met regarding item valuations.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.