Palace Jewelers, located at 37 E Mellen St, Hampton, VA 23663, is a reputable jeweler specializing in custom engagement ring creation and a variety of jewelry repair services. With a solid rating of 4.5 from 35 customer reviews, this establishment is well-regarded for its friendly staff and owner, who are known for their expertise in providing personalized service and high-quality craftsmanship.

Operating in Hampton County, Palace Jewelers offers a welcoming atmosphere where clients can work closely with knowledgeable associates for engagement ring designs that reflect individual style and preferences. Customers appreciate the on-site repairs that are performed promptly and professionally. The staff often goes above and beyond to ensure satisfaction, with mentions of reasonable pricing for valuable services like ring resizing and custom work.

However, not all feedback has been positive. Some reviews highlight concerns regarding pricing and customer interactions, suggesting that experiences may vary depending on individual service.

Ultimately, Palace Jewelers stands out as a valuable resource for those in search of custom engagement rings and exceptional jewelry repairs in the Hampton area.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review: David commended the friendly and knowledgeable staff, emphasizing the excellent service provided during his search for an anniversary gift, noting reasonable prices.

Worst Review: Nichole expressed disappointment over a missing diamond after having two rings sized and reported a negative interaction with a sales associate regarding the issue.

Opening Hours:
- Thursday: 10 AM – 5 PM
- Friday: 10 AM – 5 PM
- Saturday: 10 AM – 5 PM
- Sunday: Closed
- Monday: Closed
- Tuesday: 10 AM – 5 PM
- Wednesday: 10 AM – 5 PM

Staff members include Gary and Colleen, who are noted for their customer service and craftsmanship.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.