Jewels & Gems, located at 2390 McMenamin St Ste E-120, Hampton, VA 23666, operates in the field of jewelry, specializing in the creation of engagement rings and various jewelry repairs. The store can be reached at (757) 788-8591.

The reviews gathered indicate that the overall sentiment toward Jewels & Gems is predominantly negative. Out of 5 reviews analyzed, customer feedback shows 10% positive remarks, 0% neutral feedback, and 90% negative sentiments regarding the quality of the jewelry and customer service.

Many customers have expressed dissatisfaction with the quality of items purchased, particularly engagement rings, highlighting issues such as rapid deterioration and poor craftsmanship. The service provided by the staff has also received criticism, with multiple customers describing experiences of rudeness and dismissiveness from the owner when addressing concerns about defective products.

Operating Hours:
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM

Overall Sentiment from Online Customer Reviews:
Positive: 10%
Neutral: 0%
Negative: 90%

Best Review:
One customer noted that, despite the low rating, they appreciated the variety of styles available for engagement rings, making it a potential spot for someone seeking unique designs.

Worst Review:
Another customer expressed significant frustration over a chain bought as a gift that broke shortly after purchase. They reported a deeply unsatisfactory interaction with the owner, who was unhelpful and dismissive, leading them to feel that the expensive items purchased were not worth the money.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.