Hayes Jewelers, located at 27001 La Paz Rd Ste 430A, Mission Viejo, CA 92691, has established itself as a premier destination for high-quality watch repair and expert services, particularly for Rolex watches. Serving the Orange County area, the shop is known for its family-oriented atmosphere and meticulous craftsmanship.

Led by Kelly Hayes, a certified master watchmaker with over 40 years of experience, the team specializes in servicing luxury watches, emphasizing customer satisfaction and attention to detail. Customers appreciate the personalized care they receive, with many praising Kelly's extensive knowledge and the remarkable quality of his work. The shop has garnered a loyal following, primarily for its renowned expertise in Rolex repairs and servicing.

While the majority of reviews are glowing, highlighting the exceptional service and expertise, some customers have noted that the store operates by appointment only, which can be slightly inconvenient for those who prefer spontaneous visits.

Customer Sentiment: Roughly 90% of customers leave positive feedback, while 5% express neutral views, and another 5% note difficulties regarding wait times or appointment scheduling.

Opening Hours:

Monday to Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Best Review: Jon commended the extraordinary service he received for his Rolex, stating that the watch looked like new and he felt valued as a customer throughout the process.

Worst Review: Emily expressed disappointment regarding the wait for an appointment and felt that communication could have been better regarding scheduling.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.