Zales Jewelers, located at 27000 Crown Valley Pkwy., Ste. 276, Mission Viejo, CA 92691, is a renowned destination for those seeking engagement rings and fine jewelry in Orange County. The store offers various services, including custom engagement ring creation, jewelry and watch repair, cleaning and inspection, and trade-in options. With a reputation built over more than nine decades, Zales maintains a robust selection of engagement rings, wedding bands, necklaces, and more.

The staff at this location, including well-regarded employees like Maria and Sandy, are often praised for their attentiveness and expert guidance, particularly noted in successful partnerships during the ring selection process. Many customers mention a professional approach without being overly pushy, creating a supportive environment for those navigating this significant purchase.

However, some reviews indicate mixed experiences, particularly regarding communication and the return process. Instances of delays and customer service challenges have been highlighted, suggesting a need for improvement in these areas.

**Overall Sentiment from Online Customer Reviews:**
Positive: 65%
Neutral: 20%
Negative: 15%

**Best Review:**
A customer named Rick praised the exceptional service from a staff member over multiple visits, highlighting the supportive and welcoming atmosphere experienced at the store.

**Worst Review:**
Marilee expressed dissatisfaction with the prolonged handling of repairs and a lack of proactive customer service, feeling that her concerns were not addressed adequately during her time at the store.

**Opening Hours:**
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

*For this overview, customer feedback were viewed on Yelp, Google, and Facebook.*