Rita's Jewelry, located at 24451 Alicia Parkway, Ste 7, Mission Viejo, CA 92691, is a well-established jewelry store that focuses on engagement ring creation and customer service. Known for its custom designs, Rita's Jewelry specializes in creating unique engagement and wedding rings in various precious metals, including platinum and gold. The team, led by owner Rita and her husband Constantine, is committed to providing a welcoming and personalized experience for customers. With 46 reviews analyzed, the overall sentiment indicates a majority of satisfied customers appreciating the craftsmanship and service.

Customers highlight the attention to detail, friendly atmosphere, and the ability to create custom pieces tailored to individual preferences. Positive reviews emphasize the meticulous work done on rings and the trustworthiness of the staff, while some negative reviews mention isolated incidents concerning customer service regrets, specifically regarding communication on repairs.

Operating hours are as follows:

| Day | Hours |
|-----------|-----------------|
| Monday | 10:00 AM - 5:00 PM |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |

Staff members mentioned in the reviews include Rita and Constantine.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review:
A reviewer commended Rita's Jewelry for their exceptional service in creating a custom engagement ring, appreciating the welcoming atmosphere and the expertise of the staff.

Worst Review:
One customer expressed disappointment over a miscommunication regarding their ring repair, feeling that their concerns were dismissed by the staff during the process.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.