Swiss Watch Gallery & Fine Jewelry, located at 940 The Shops at Mission Viejo, Mission Viejo, CA 92691, provides an exceptional level of service for engagement ring creation and other fine jewelry needs. The store prides itself on a remarkable selection of luxury designs from renowned brands, ensuring that customers can find the perfect engagement ring tailored to their preferences. The knowledgeable and friendly staff, including well-regarded team members like Leyla and Kelly, strive to provide personalized service, fostering a welcoming environment for clients. They can assist with custom designs, making the engagement ring shopping experience seamless and enjoyable.

The store operates in Orange County, specializing in jewelry customization and expert guidance in selecting the perfect piece. With a strong emphasis on customer satisfaction, they are known for crafting enduring relationships with their clientele.

Operating Hours:
- Monday to Saturday: 10:00 AM - 6:00 PM
- Sunday: 11:00 AM - 6:00 PM

Phone Number: (949) 364-2500

Overall Sentiment from Online Customer Reviews:
Based on 150 reviews, the overall sentiment is largely positive, with approximately 75% of reviews reflecting positive experiences, 15% neutral, and 10% negative feedback.

Best Review: One review highlights a customer's satisfaction with the staff's kindness and professionalism during the engagement ring selection process, praising the excellent service from Leyla and the accommodating atmosphere of the store.

Worst Review: A negative experience involved a customer receiving a poorly refurbished watch and reported inadequate customer service when attempting to resolve the issue, expressing significant disappointment with the handling of the situation.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff: Leyla, Kelly