Heirloom Jewelers, located at 6948 Vaughn Road, Montgomery, AL 36116, is an esteemed jewelry store specializing in the creation and sale of high-quality antique and estate engagement rings. Known for their exceptional customer service, Heirloom Jewelers has built a reputation as a trusted establishment in Montgomery County. The knowledgeable staff, including Troup Booth, provides personalized attention to each customer, ensuring that every engagement ring is crafted to meet individual preferences.

This family-owned business has garnered 78 reviews, with a substantial majority reflecting positive experiences. Customers frequently commend the store for its unique collection, fair pricing, and the extensive expertise of the staff. Many highlight the personalized service received during the engagement ring creation process, noting the attention to detail and commitment to customer satisfaction.

A few critical reviews, though less frequent, mention the need for clearer communication regarding timelines for custom orders.

Overall Sentiment from Online Customer Reviews:
- Positive: 92%
- Neutral: 6%
- Negative: 2%

Best Review:
One customer praised the shop for its exceptional service and unique selection of antique jewelry, stating that the personalized shopping experience made their engagement ring truly special, highlighting Troup’s ability to cater to their specific requests.

Worst Review:
Another reviewer expressed a minor concern regarding communication about the timeframe for a custom piece, suggesting that the information could be clearer, although they acknowledged the quality of the jewelry received.

**Operating Hours:**
- Tuesday: 10:00 AM - 4:00 PM
- Wednesday: 10:00 AM - 4:00 PM
- Thursday: 10:00 AM - 4:00 PM
- Friday: 10:00 AM - 4:00 PM
- Saturday: 10:00 AM - 2:00 PM
- Sunday: Closed
- Monday: Closed

Staff: Troup Booth

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.