Zales Jewelers - Eastdale Mall in Montgomery AL

Zales Jewelers, located at 2516 Berryhill Rd., Ste. 9A, Montgomery, AL 36117, operates in Montgomery County. The store offers a wide range of jewelry services, particularly excelling in engagement ring creation. Customers have the opportunity to work with knowledgeable staff who assist in designing custom engagement rings. Zales provides services such as jewelry and watch repair, cleaning and inspection, and trade-in options for diamond jewelry purchased at their store.

The professional atmosphere and assistance from staff members, including Teresa and Gina, have been noted positively in various reviews, highlighting their friendly and engaging service. However, some customers have expressed dissatisfaction with experiences related to resizing issues and service wait times, feeling that the store has exhibited standards similar to discount retailers at times.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

Opening Hours:
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

Staff Members:
- Teresa
- Gina

Best Review:
One customer praised the excellent service from Teresa, noting her professional and welcoming demeanor while browsing for a bridal set, emphasizing that the staff made them feel comfortable and valued.

Worst Review:
Another reviewer expressed frustration over a resizing issue they encountered, stating that they were provided with limited options for correcting the size of a ring purchased from Zales, and felt disappointed with the customer service experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.