KAY Jewelers, located at 6943 Eastchase Loop, Montgomery, AL 36117-6876, operates within Montgomery County. They specialize in creating stunning engagement rings and offer a range of services designed to enhance the jewelry-buying experience. Customers can expect a variety of engagement and wedding jewelry along with maintenance and repair services. The knowledgeable staff, including experienced consultants such as Sandra and Barbara, are dedicated to providing personalized assistance, helping clients find the perfect ring to commemorate their special moments.

Operating hours are as follows:
| Day | Hours |
|-----------|------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |

Overall Sentiment from Online Customer Reviews:
The reviews indicate a mixed atmosphere. Positive feedback highlights the quality of the jewelry and the helpfulness of the staff, particularly praising their customer service. However, some negative reviews point out issues with staff responsiveness and experience. This results in an overall sentiment breakdown of:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Best Review:
Shahari commended the quality of the pieces and noted the excellent customer service provided by the staff, indicating a highly positive shopping experience.

Worst Review:
David expressed dissatisfaction with the customer service at this location, stating that the staff did not seem to care about the customers, leading to a frustrating visit.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.