Helzberg Diamonds, located at 1110 Willowbrook Mall, Wayne, NJ 07470, operates in Passaic County. This jewelry store offers a diverse range of services, primarily focusing on the creation of engagement rings, wedding bands, and customizable jewelry. Customers appreciate the expertise of the staff, with many reviews praising their knowledgeable and accommodating service. The team is dedicated to helping clients find the perfect piece of jewelry for their special occasions.

The store's customer service has received mixed feedback. On the positive side, many patrons highlight their enjoyable and pressure-free experience while selecting engagement rings, often mentioning the friendly atmosphere and attentiveness of the sales associates. However, there are also several negative experiences, particularly regarding issues with ring sizing and order fulfillment, leading to some frustrations among repeat customers.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 10%
Negative: 25%

***Highlight Reviews***
***Best Review:*** A customer praised the store for its exceptional service during their engagement ring purchase, pointing out that the staff was respectful of their wishes while still providing valuable assistance.
***Worst Review:*** Another customer expressed disappointment over repeated issues with ring sizing and lack of adequate customer service from management, resulting in returning their ring entirely after multiple frustrating visits.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*

**Store Hours**
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 11:00 AM - 9:00 PM
- Saturday: 11:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Mentioned:
- Mohamed
- Mayra
- Jo
- Yalina
- Mary Chris
- Erica