Zales Jewelers, located at 1707 Willowbrook Mall, Ste. 1105, Wayne, NJ 07470, operates in Passaic County and specializes in engagement ring creation and a wide array of jewelry services. With a dedicated staff and extensive inventory, Zales provides customers with personalized assistance in crafting their perfect engagement rings. The store offers custom jewelry design, repair services, cleaning and inspection, and trade-in options for diamond jewelry.

The store's phone number is (973) 812-1128. Operating hours are as follows:

| Day | Hours |
|-----------|---------------------|
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |
| Thursday | 11:00 AM - 8:00 PM |

Overall sentiment from online customer reviews:
Positive: 45%
Neutral: 15%
Negative: 40%

The reviews provide a balanced view, highlighting the quality craftsmanship and attentive service from staff members, while also indicating some dissatisfaction with customer service issues.

Best Review:
A customer praised the helpfulness and professionalism of the staff, particularly noting how a sales associate was instrumental in finding the right engagement ring.

Worst Review:
Another customer expressed significant disappointment regarding the customer service experience, detailing a frustrating situation involving an unresolved warranty issue.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.