James Martin Jewelers Dubuque IA

James Martin Jewelers, located at 4340 Asbury Road, Suite 1, Dubuque, IA 52002, is a premier jewelry store in Dubuque County specializing in engagement ring creation and personalized jewelry services. The store has built a solid reputation since its establishment in 1983, featuring a wide range of products, including stunning engagement rings, wedding bands, and more. Customers appreciate the knowledgeable staff, which provides excellent support throughout the engagement ring selection process. With an emphasis on in-house repairs, clients can trust their treasured pieces are handled with care.

The store operates with the following hours:
- Monday: Closed
- Tuesday to Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed

James Martin Jewelers has amassed a total of 471 reviews across various platforms, showcasing their commitment to customer service and quality.

Overall Sentiment from Online Customer Reviews:
The overall sentiment reflects a highly positive atmosphere. Approximately 92% of customer reviews are positive, with around 5% neutral and 3% negative.

Positive reviews frequently highlight the knowledgeable and helpful staff, with mentions of fair pricing and outstanding customer service throughout the engagement ring selection process. Customers have expressed gratitude for the personal attention given by employees, particularly noting how well they accommodate budgets and preferences.

However, a few negative reviews indicate longer wait times for repairs and mixed experiences regarding communication. Some customers felt that responses to queries could be improved.

Best Review:
Susan praised the staff for providing exceptional service while helping her son select an engagement ring within budget, emphasizing that the experience surpassed those at mall jewelry stores.

Worst Review:
A reviewer expressed disappointment over a lack of communication and longer-than-expected repair times, suggesting that improvements in these areas are needed.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Operating Hours:
- Monday: Closed
- Tuesday - Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed