Kay Jewelers, located at 555 John F. Kennedy Rd., Unit 270, Dubuque, IA 52002, is a well-regarded destination for those seeking engagement rings and wedding bands. With a phone number of (563) 557-9233, this jeweler operates in Dubuque County and offers a variety of services, including custom engagement ring creation, jewelry cleaning, and repairs.

The staff at this location is frequently mentioned as being friendly and knowledgeable, with a commitment to providing excellent customer service. The store is noted for its wide selection of beautiful jewelry and personalized attention, making it a favored choice for customers celebrating significant milestones.

However, reviews indicate that there have been some inconsistencies in service, particularly concerning order timelines and communication. This has created a mixed sentiment among patrons, reflecting on both positive experiences and delays in service.

The overall sentiment from online customer reviews:
- Positive: 56%
- Neutral: 15%
- Negative: 29%

Highlight Reviews:
Best Review: A customer named Gabriela praised the staff for their exceptional service and assistance in selecting gifts, highlighting the accommodating nature of the employees.

Worst Review: Lue expressed disappointment with the lack of communication regarding a replacement engagement ring, citing delays and unprofessionalism at this location.

Operating Hours:
| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 7:00 PM |
| Tuesday | 10:00 AM - 7:00 PM |
| Wednesday | 10:00 AM - 7:00 PM |
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 6:00 PM |

Staff Members: No specific staff members were mentioned in the provided information.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.