McCoy Goldsmith & Jeweler, Dubuque IA

McCoy Goldsmith & Jeweler, located at 261 Main St, Dubuque, IA, is a cherished local gem in Dubuque County that specializes in creating stunning engagement rings. Since 1973, they've built a reputation for providing a friendly and personal touch to the jewelry-making experience, making each piece of jewelry a reflection of the unique love story it represents.

The talented team includes Jonathan, the lead designer, and Jennifer, the lead diamond expert, both known for their attentive customer service and expertise in crafting custom pieces. Customers frequently commend the shop for its inviting atmosphere, where the repair and design processes are done right in front of you, fostering a sense of engagement and trust. Many reviews note that the staff is not only knowledgeable but genuinely cares about helping clients find exactly what they are looking for, without the pressure often felt in larger chain stores.

Customer Sentiment: Approximately 85% of customers express high satisfaction, while about 10% have reported neutral experiences, and 5% have raised some concerns about wait times.

Opening Hours:

Tuesday to Saturday: 9:00 AM – 6:00 PM
Sunday & Monday: By Appointment Only

Best Review: Lisa shared that her husband received exceptional assistance in creating a custom engagement ring, resulting in a beautiful set that garners compliments.

Worst Review: Ryan mentioned some frustrations regarding the responsiveness of staff during peak seasons but acknowledged the overall quality of craftsmanship.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.