Jewelry Creations, located at 701 Russell Ave Ste D207, Gaithersburg, MD 20877, is a jewelry store known for its custom engagement ring creation and repair services. Customers have noted positive experiences with the quality of custom work and repairs, especially for unique pieces like engagement rings. Some reviewers have praised the workmanship as being exceptional, highlighting quick turnaround times and the ability to accommodate specific requests, including working with hypoallergenic materials.
However, the store does face criticism regarding customer service. Several reviews reflect negative sentiments, with customers expressing frustration over return policies and perceived rudeness from staff. The overall atmosphere appears mixed, with a notable divide in customer experiences that affects the store’s reputation in the Gaithersburg area.
Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 10%
Negative: 50%
Best Review: Eric E. commended the store for its excellent craftsmanship in custom jewelry repairs, praising their attention to detail and quality of work.
Worst Review: Nikki H. warned potential customers about poor service, describing a negative experience with ring sizing and unhelpful staff.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Operating Hours:
| Day | Hours |
|---------------|------------------|
| Monday | Not specified |
| Tuesday | Not specified |
| Wednesday | Not specified |
| Thursday | Not specified |
| Friday | Not specified |
| Saturday | Not specified |
| Sunday | Not specified |
Staff members were not specified in the reviews.