Potomac Gold and Silver Jewelry Gaithersburg MD

Potomac Gold & Silver Jewelry, located at 12118 Darnestown Rd, Ste D, Gaithersburg, MD 20878, offers a range of jewelry services with a particular focus on engagement ring creation and repair. The store is run by a family, with the owner Yaakov and his wife known for providing a friendly and personalized shopping experience.

Based on the 10 reviews examined, the sentiment surrounding Potomac Gold & Silver Jewelry is mixed. Positive reviews highlight the quality of repairs and the personalized service offered, with customers mentioning a history of satisfactory experiences. However, some negative reviews express concerns over pricing and customer service, describing instances of pushy sales tactics and dissatisfaction with the handling of sales and refunds.

Overall Sentiment from Online Customer Reviews:
- Positive: 50%
- Neutral: 10%
- Negative: 40%

Operating hours are:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed

Reviews also mention that the staff is professional, although customer experiences may vary regarding service quality.

Best Review: A customer praised the store for its awesome service and repair quality, stating that their diamond anniversary band was restored magnificently.

Worst Review: Another customer voiced frustration over being misled during a sale, highlighting inadequate communication regarding final sale policies and a perceived lack of compassion from the owner when attempting to rectify the situation.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.