Zales Jewelers, located at 701 Russell Ave, Ste H-117, Lakeforest Mall, Gaithersburg, MD 20877, offers a variety of services focused on engagement ring creation and jewelry repair. This well-established store is recognized for its selection of fine jewelry and commitment to customer satisfaction. The staff is noted for providing excellent customer service, particularly in assisting clients with finding the perfect engagement ring. Customers have expressed satisfaction with the attentive service received while shopping for significant pieces.

However, there have been some concerns raised about inconsistency in service quality. While some customers report positive experiences, others have highlighted issues with customer support and product quality after purchase, particularly regarding maintenance and repairs.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

Zales Jewelers operates in Montgomery County and specializes in engagement rings along with a range of other jewelry offerings.

Opening Hours:
Monday - Saturday: 10:00 AM - 8:00 PM
Sunday: 12:00 PM - 6:00 PM

Staff Members Mentioned: None specified.

Best Review: Katie Nolasco praised the wonderful customer service at Zales, highlighting the helpfulness of the staff in finding a special gift for a partner's birthday.

Worst Review: Antonio Dattoli expressed dissatisfaction over repeated issues with the service and product quality after purchasing an engagement ring, particularly with a diamond falling out shortly after maintenance.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.