KAY Jewelers, located at 21712 Hawthorne Blvd., Ste. 214 B, Torrance, CA 90503-7028, operates in Los Angeles County. This retail jewelry chain specializes in a wide range of jewelry including engagement rings, wedding bands, necklaces, earrings, and bracelets. The store is known for its engagement ring creation services, offering a selection of fine jewelry where customers can expect guidance from knowledgeable staff members.

Customer reviews reflect a mixed sentiment about the service at this location. Positive reviews often highlight the friendly and helpful nature of employees like Doris and Francisco, with many mentioning supportive service in finding the perfect engagement ring. However, there are critical sentiments regarding long wait times and issues with customer service during exchanges or repairs.

Operating hours are as follows:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 25%
- Negative: 15%

Best Review: A customer praised the helpfulness and professionalism of Doris, who significantly assisted in selecting an engagement ring, leading to a highly satisfactory experience.

Worst Review: Another customer expressed frustration over rude service and inadequate assistance during the resizing of their ring, feeling neglected and unappreciated.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.