Liz Jewelry, located at 1319 Sartori Ave, Torrance, CA 90501, is a highly regarded jeweler known for its excellence in engagement ring creation and repair services. With a strong focus on customer satisfaction, Liz Jewelry offers a range of services including custom jewelry design, repairs, and resizing, all managed by the skilled owner, Roberto. The store operates in Los Angeles County and has garnered a reputation for both outstanding craftsmanship and personal service.
The shop has accumulated 57 reviews, reflecting a mix of positive and negative sentiments.
Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%
Positive reviews frequently highlight the store's custom engagement ring services, often described as personalized, professional, and affordable. Customers have praised the exceptional craftsmanship and attention to detail, stating that their experiences were both enjoyable and reassuring, especially when creating special pieces.
On the negative side, some reviews mentioned concerns regarding communication and issues with the quality of materials used. A few customers have expressed dissatisfaction with certain repairs, leading to an overall cautionary note about ensuring clarity in service expectations.
Best Review:
Janet emphasized that Roberto's expertise and honesty make him an exceptional jeweler. She praised his ability to provide reliable and affordable services for various jewelry needs over many years.
Worst Review:
Elaine reported a disappointing experience when her pearl earrings were not repaired as promised. She claimed the posts were replaced with inferior materials, leading to sensitivity issues and dissatisfaction with the service.
**Location & Hours**
| Day | Hours |
|------------|-------------------|
| Monday | 9:00 AM - 6:00 PM |
| Tuesday | 9:00 AM - 6:00 PM |
| Wednesday | 9:00 AM - 6:00 PM |
| Thursday | 9:00 AM - 6:00 PM |
| Friday | 9:00 AM - 6:00 PM |
| Saturday | 9:00 AM - 5:00 PM |
| Sunday | Closed |
Staff: Roberto (Owner)
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 57