Kay Jewelers in Bismarck, located at 608 Kirkwood Mall, Bismarck, ND 58504-5704, offers an extensive range of services focusing on engagement ring creation. Known for their repair services, custom orders, and diamond upgrades, the store has built a reputation for quality jewelry and customer service in Burleigh County. The staff, including the manager Erica, are frequently highlighted in reviews for their helpfulness and knowledge, making the process of selecting the perfect engagement ring more enjoyable.

Operating hours for Kay Jewelers are as follows:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
Phone number: (701) 250-9100

Overall Sentiment from Online Customer Reviews:
The store has received a total of 73 reviews, with a general positive sentiment about the staff's assistance and product quality. Positive sentiment: 65%, Neutral: 20%, Negative: 15%.

Best Review:
Angela praised the staff's attentiveness and exceptional customer service during her visit, highlighting the manager's willingness to assist with her needs.

Worst Review:
J.K. expressed dissatisfaction with the quality of a wedding ring purchased, stating it scratched easily and felt that the customer service did not meet expectations when addressing the issue.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.