Lacey's Custom Jewelry, located at 4521 Ottawa St Ste 5, Bismarck, ND 58503, is a premier destination for those seeking to create their perfect engagement ring. Known as Bismarck’s first jewelry boutique, this store prides itself on exceptional customer service and extensive expertise in custom jewelry design. Lacey Madsen, the owner and a Graduate Gemologist, leads a team of skilled staff, including three graduate gemologists and a GIA-trained goldsmith, ensuring they are well-equipped to meet all jewelry and gemstone-related inquiries.

The shop offers services that range from creating one-of-a-kind engagement rings to performing jewelry repairs and appraisals. Many customers appreciate the ability to work closely with the talented design team, which clearly demonstrates a commitment to quality and individualized service.

Overall, the sentiment from online customer reviews showcases a positive experience for many. Out of 21 reviews analyzed, approximately 90% are positive, 5% are neutral, and 5% express negative feedback.

Positive reviews frequently highlight the exceptional craftsmanship and helpful, friendly service provided by the team, while negative feedback occasionally points to issues with product quality or customer service experiences.

Best Review: One customer praised Lacey's for creating a stunning custom engagement ring, noting the team's helpfulness and dedication to ensuring their vision was brought to life.

Worst Review: Another review mentioned a troubling experience where a customer received a different piece of jewelry than expected after a modification, raising concerns about communication and professionalism.

Location: Bismarck, ND
Phone: 701-214-9649

**Opening Hours**
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 5:30 PM
- Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
- Monday: Closed

Staff Members:
- Lacey Madsen
- Amy Beehler
- Karla Butz
- Diana Kielhack
- Brandon Scherr

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*