Kay Jewelers, located at 11200 Lakeline Mall Dr., Ste. K 7, Cedar Park, TX 78613, operates within Williamson County. This jewelry store offers a range of services, particularly focusing on engagement ring creation. Customers will find an impressive selection of engagement rings, wedding bands, and fine jewelry options tailored to meet various preferences and budgets. The staff is known for being helpful and friendly, with several reviewers mentioning the excellent service provided by individual staff members like Duke and Suzanne.

Despite the positive feedback, some customers have reported issues with the quality of service and products. Several negative experiences highlight concerns about customer service and the handling of repairs, particularly regarding slow processing times and warranty complications. Overall, the store seems to have polarized customer experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Best Review: A customer praised the knowledgeable staff for creating a beautiful engagement ring, highlighting their excellent customer service and attention to detail.
Worst Review: Another customer had a negative experience, reporting a frustrating visit due to rude staff and poor service when addressing their repair issues.

**Operating Hours**:
- Wednesday: 10 AM - 8 PM
- Thursday: 10 AM - 8 PM
- Friday: 10 AM - 8 PM
- Saturday: 10 AM - 8 PM
- Sunday: 11 AM - 7 PM
- Monday: 10 AM - 8 PM
- Tuesday: 10 AM - 8 PM

Staff Members Mentioned:
- Duke
- Suzanne

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.