Kay Jewelers, located at 2126 Abbott Martin Rd., Ste. 292 A, Nashville, TN 37215, operates within Davidson County. This jeweler specializes in engagement ring creation, offering a full line of men's and women's fine jewelry. They are known for their customer-friendly atmosphere and dedicated service. The store is currently open and welcomes customers looking for personalized jewelry options, including custom and special orders, jewelry maintenance and repair.

Operating hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

The reviews demonstrate a polarized reception towards Kay Jewelers. Positive sentiments include praise for staff members’ helpfulness and professionalism, specifically highlighting team members like Vivian, Stephanie, and Phillip for providing exceptional customer service. However, there are notable negative sentiments, with some customers expressing frustration over perceived incompetence, poor communication, and dissatisfaction with repair services.

Overall Sentiment from Online Customer Reviews:
- Positive: 55%
- Neutral: 15%
- Negative: 30%

Best Review: Horton described the supportive service from the staff, particularly the manager Korey, who went to great lengths to find a lost account, making the customer feel valued and attended to.

Worst Review: Angela conveyed a troubling experience where she felt misled about the value of inherited earrings, resulting in disappointment and distrust in the jeweler's integrity.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff Mentioned:
- Korey
- Vivian
- Stephanie
- Phillip