Kay Jewelers, located at 3333 Buford Dr., Ste. 2018 B, Buford, GA 30519-4913, operates in Gwinnett County. This jewelry store offers an extensive range of engagement rings, featuring customizable options to create the perfect ring for your special occasion. Their knowledgeable staff, including noted team members like Katrina and Robbie, are committed to providing exceptional customer service, ensuring that clients receive personalized assistance throughout the ring creation process.

Reviews indicate that Kay Jewelers has a mixed reputation. While many customers praise the helpfulness and friendliness of the staff, particularly highlighting their assistance in selecting and customizing engagement rings, there are also a number of complaints regarding customer service experiences. Customers have expressed dissatisfaction with rude interactions and inconsistent service levels, impacting their overall shopping experience.

Overall Sentiment from Online Customer Reviews:
- Positive: 54%
- Neutral: 22%
- Negative: 24%

**Opening Hours:**
| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

**Staff Members Mentioned:** Katrina, Robbie

Best Review: A customer commended the knowledgeable staff for their excellent assistance and responsiveness while helping them select a beautiful engagement ring.

Worst Review: Another customer reported a negative experience, emphasizing the rude behavior of some staff members during their visit, leading to disappointment and a decision not to return.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.