Zales Jewelers - Mall of Georgia in Buford GA
Zales Jewelers, located at 3333 Buford Dr., Ste. 2065, Buford, GA 30519-4913, is a prominent jewelry store in Gwinnett County specializing in engagement ring creation and a wide range of jewelry services. Customers can reach them at (678) 482-2383. The store is known for its commitment to high-quality jewelry at competitive prices, backed by experienced staff who assist customers in finding the perfect rings for their special occasions.
The services offered include custom engagement and wedding rings, jewelry and watch repair, cleaning and inspection, and trade-in options for diamond jewelry. The knowledgeable staff, such as notable consultants Alia and Ming, are frequently mentioned for their friendly and professional service, ensuring that clients feel confident and satisfied throughout their purchasing journey.
Overall, Zales Jewelers stands out for its extensive selection of engagement rings and personalized services, making it a go-to destination for couples seeking to create the perfect symbol of their love.
Overall Sentiment from Online Customer Reviews:
The overall sentiment from online reviews indicates a mix of customer experiences. Approximately 60% of the feedback is positive, with customers appreciating the staff's friendliness and expertise. Neutral sentiments account for roughly 20%, while negative remarks, primarily concerning customer service inconsistencies, comprise about 20%.
Best Review:
Chelsi highlighted a negative experience with an employee who was unhelpful and rude, detailing how this interaction led her to seek assistance elsewhere.
Worst Review:
Denise expressed dissatisfaction with her service, noting that after an initially pleasant experience, the staff became rude when accessing her account, leaving her feeling undervalued as a customer.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Opening Hours |
|----------------------|
| Friday: 10:00 AM - 9:00 PM |
| Saturday: 10:00 AM - 9:00 PM |
| Sunday: 11:00 AM - 7:00 PM |
| Monday: 10:00 AM - 8:00 PM |
| Tuesday: 10:00 AM - 8:00 PM |
| Wednesday: 10:00 AM - 8:00 PM |
| Thursday: 10:00 AM - 8:00 PM |
Staff members include Alia and Ming.
